SupportPACK P +
A new paradigm in IT Service and Support for SMEs.
We realise that not all clients want to take our full-service support because of cost, and so, because we are constantly looking for ways to improve our service to clients, we ran a pilot with a handful of our help desk clients to provide them with our pro-active 24x7 round-the-clock server monitoring. The pilot was a resounding success allowing us to roll out this service to all clients. Our pro-active monitoring ensures that the critical parts of your server don’t develop small problems that have the potential to become big disasters, without the need for a full-blown full-service contract.
Our Pro-active server monitoring service can be added to either SupportPACK or SupportPACK + packages.
VirtuousIT Pro-active Server Monitoring
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Service
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Description
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Anti Virus Pattern File
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Checks that the anti virus is running on the most up to date version to ensure you are always protected. If not an alert is generated and your client portal is highlighted.
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Critical Events Check & Reports
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Alerts us in the event of any critical events occurring so that we can act fast to fix potential problems.
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Daily Backup Check
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Ensures that your backup has completed successfully. If not, an alert is sent and your Client Portal is highlighted.
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Daily Anti-Virus
Check
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Ensures that your system is using the most up-to-date pattern files. If not, it will send an alert so that remedial action may be taken.
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Exchange Information Store Size Check
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Checks that the size of the Information Store does not exceed a pre-defined threshold. If it does, it will alert you so that steps can be taken to prevent Exchange from crashing.
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Drive Space Consumption Check
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Checks whether the rate of growth on any drive exceeds your specified limit. This enables you to spot developing problems before they become critical.
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Physical Health
Check
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Monitors for smart disk alerts, checks if any disks have failed, and can even look for failed memory.
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File Size Checks
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Monitor the size of any file or folder critical to your business to ensure.
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Ping Checks
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Provides facility for up to five checks on network devices, remote offices, or remote devices.
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Roll Your Own Event Log Check
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Monitor any program running on your server that you consider important to your business.
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Windows Service Checks
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Checks that all windows services are up and running correctly and alerts us if there are any windows services down.
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SNMP/Raid Array Checks
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Use SNMP to monitor a wide range of conditions, such as temperature on your server to ensure it is always in operable conditions.
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WSUS Check
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Get alerted to out of date security patches on your systems so that we can get you back up to date.
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Disk Space Check
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Pre-empt downtime caused by full disks and get alerted to disk space going over a set threshold.
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Website Check
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Checks to ensure your site is displaying the correct results on either stati or dynamic pages. If not you will be alerted to this problem.
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TCP Service Check
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Provides facility to monitor up to three TCP ports such as ISP gateway, SMTP relay or POP3. Also provides facility for other custom TCP/IP port tests as needed.
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Client Daily or Weekly Report
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A daily or weekly summary of the critical checks carried out throughout the week.
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To register for SupportPACK P +
CALL 01506 637700 or Email enquiries@virtuousit.co.uk
For further details on all our SupportPACK offerings click on the links below.
