SupportPACK Max

SupportPACK Max

A new paradigm in IT Service and Support for SMEs.

Our SupportPACK Max package provides pro-active monitoring of your server and network and unlimited use of our professionally staffed Help Desk with unlimited on-site engineer visits as required. In effect, your own highly qualified and experienced IT Manager. 

Our IT and Network Support Service provides for all software, hardware and networking issues. We do not differentiate between a hardware or software issue. Irrespective of where the problem lies, you can be confident that VirtuousIT will take on the responsibility of managing the problem to a satisfactory conclusion. This will typically involve dealing with third party vendors to the organisation which VirtuousIT will be happy to work with.

VirtuousIT Help Desk

Manned exclusively by Microsoft Certified Professionals (MCP) this provides Technical Help Desk support for all software, hardware and network problems via telephone and remote access. Currently over 90% of all fault calls are remedied at this level, meaning faster fix times, which in turn can have a direct impact upon a business’s bottom line. 

All Inclusive Support

This is our full, service offering and provides unlimited on-site support and includes help desk support as described above at no extra cost. This comprehensive level of support provides cover for all IT issues, whether desktop, server, peripheral or network related. This service also provides highly proactive support. By this we aim to identify problems before they become too large and have a greater impact on the business. 

Access to IT Management services is also provided by this service, which means that if you require an IT adviser to sit in on meetings with another supplier, the time for this is also included. This service enables you to have a professional, external IT Dept, with a wide pool of skills to call upon as required.

The cost for SupportPACK Max depends on the number of servers and PCs covered, and the on-site response time required - next day, 8 hour, 4 hour or 2 hour - and is suitable for organisations with at least 10 network users.

SupportPACK Max gives you the following:

SupportPACK Max ND

    • Unlimited access to VirtuousIT's Help Desk.
    • Unlimited Internet based Help Desk system providing all clients visibility and history of all their support tickets.
    • Unlimited remote support for any hardware or software issue.
    • Unlimited on-site support for any IT issue.
    • Proactive monitoring and management of the server and network.
    • Application of Server Patches as required.
    • No travel time charge to main supported location.
    • Access to professional independent IT Advice and Account Management.
    • One Account Management Meeting per year.
    • Preferred rate for annual audit.
    • Fixed price costs for installation of new equipment and standard software packages.
    • Next-day response for critical on-site support.
    • CALL FOR CURRENT RATES.

SupportPACK Max 8

    • As SupportPACK Max ND but with an 8 hour response for critical on-site support.
    • Two Account Management meetings per year.
    • CALL FOR CURRENT RATES.

SupportPACK Max 4

    • As SupportPACK SupportPACK Max ND but with a 4 hour response for critical on-site support.
    • Four account Management Meetings per year.
    • Free yearly audit covering hardware and software.
    • CALL FOR CURRENT RATES.

SupportPACK Max 2

    • As SupportPACK SupportPACK Max ND but with a 2 hour response for critical on-site support.
    • Four account Management Meetings per year.
    • Free yearly audit covering hardware and software. 
    • CALL FOR CURRENT RATES.

 

To register for SupportPACK Max

CALL 01506 637700 or Email enquiries@virtuousit.co.uk

 

For further details on all our SupportPACK offerings click on the links below. 

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SupportPack       SupportPack +       SupportPACK P +                                             SupportPack Max

 

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